Contact Upland Water Restoration

What should you do before the crew gets to your Upland home?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• Find the main shutoff before you do anything else with the water, since closing it stops a supply line leak in a minute or two.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What will we ask when you call about water damage in Upland?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Upland went up in the 1970s, and the age points the crew toward likely trouble spots.
• A good callback number, in case the call drops.
• Whether the power to the wet area is on or off.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What happens on site after you call?

When the crew walks in, they look for where the water started and make sure it can't keep coming.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Upland home matter on the call?

Most homes in Upland were built in the 1970s, and in houses that age water heaters and appliance supply hoses are common leak points. Around Upland, bungalow and ranch homes are common. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Winter freeze and thaw cycles can split pipes in outside walls and unheated spaces, which is why winter leaks often start at an outside wall. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Upland service area?

Homeowners in these parts of Upland use this page:

• Highland Subdivision
• Kershner Commons
• North of Taylor University · homes from the 1950s
• Second Street Area · homes from the 2020s, basements are common
• Taylor University Campus Periphery · homes from the 1900s, many over crawl spaces

This number also takes calls from nearby Gas City, Jonesboro, Fairmount, Van Buren, Gaston, Eaton and Summitville. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What should you know before you call?